Responsible Gaming at pbajee
Gambling should always be a source of entertainment — never a financial strategy or an escape from real-life pressures. pbajee is committed to keeping play safe, fair, and in control for every player in Bangladesh.
At pbajee, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We believe that every player deserves the tools, information, and support they need to make informed decisions about their gambling activity. Whether you are betting on BPL cricket, spinning the slots, or playing live casino games, pbajee wants your experience to remain fun, controlled, and within your personal limits.
This page outlines the responsible gaming principles we follow, the practical tools available to every registered pbajee player, and the steps you should take if you or someone you know is experiencing difficulties related to gambling. All responsible gaming features on pbajee are free, confidential, and can be activated at any time through your account or by contacting our support team.
Important: If gambling is no longer feeling like entertainment and is causing distress, financial strain, or relationship problems, please stop playing and contact the pbajee support team immediately. You are not alone, and help is available right now.
pbajee operates a strict minimum age policy. You must be 21 years of age or older to register an account, make a deposit, place bets, or claim any promotional offers on the pbajee platform. This policy applies to all players in Bangladesh without exception.
During the registration process, you are required to confirm that you meet the minimum age requirement. pbajee reserves the right to request documentary proof of age at any point — typically a valid National ID card or passport. Where our verification team has reasonable grounds to suspect that a player may be under 21, the account will be suspended pending verification and all funds will be held until identity and age are confirmed.
If you are a parent or guardian and you believe a minor has accessed or registered on pbajee, please contact our support team immediately at support@pbajee.bio. We will suspend the account and investigate without delay.
Players who provide false information about their age during registration will have their accounts permanently closed and any winnings forfeited, in accordance with pbajee's Terms & Conditions.
You can set a maximum deposit amount for any rolling daily, weekly, or monthly period. Once your chosen limit is reached, pbajee will block further deposits until the period resets. You may reduce your limit at any time with immediate effect. Requests to increase a deposit limit are subject to a 7-day cooling-off period before they take effect — this delay is intentional and designed to protect you.
In addition to deposit limits, you may set a maximum loss amount per day, week, or month. When your net losses reach this threshold within the selected period, pbajee will prevent you from placing further bets until the period ends. This tool is particularly useful for players who want a hard financial safety net in place before they start a session.
Set a maximum session duration — for example, 1 hour or 2 hours — and pbajee will display a notification when your time is up and automatically log you out. Keeping sessions short and time-bound is one of the most effective ways to maintain healthy gambling habits and prevent fatigue-driven decision-making.
If you need a short break from gambling, the pbajee time-out feature allows you to pause your account for a defined period: 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out takes effect immediately and cannot be reversed before the chosen period expires. Promotional communications are also paused during your time-out.
Self-exclusion is pbajee's most powerful responsible gaming tool. You can request a self-exclusion for a minimum period of 6 months or on a permanent basis. Once activated, your account is locked, all marketing communications cease, and you will be blocked from creating a new account using the same identity details. Self-exclusion cannot be reversed during the minimum exclusion period — this is by design. To request self-exclusion, contact our support team directly.
Every pbajee player has access to a full transaction and betting history within their account dashboard. You can review your deposits, withdrawals, game sessions, time spent playing, and net results at any time. Reviewing your activity regularly is a healthy habit — it keeps you informed about your actual spending rather than relying on memory.
How to activate these tools: Log in to your pbajee account, go to Account Settings, and select the Responsible Gaming section. All tools are available there at no cost. You can also contact our support team at support@pbajee.bio and we will apply the requested limit or restriction on your behalf within one hour.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following behaviours may indicate that gambling is moving from entertainment into a harmful pattern. Honest self-reflection is the first step toward getting things back under control.
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — continuing to play in an attempt to win back money you have already lost.
- Borrowing money, selling belongings, or using savings earmarked for rent, bills, or family needs to fund gambling.
- Gambling for longer periods than intended and feeling unable to stop even when you want to.
- Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
- Hiding your gambling activity or the amount of money involved from family or friends.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Using gambling as a way to escape stress, loneliness, depression, or problems in daily life.
- Thinking about gambling constantly — planning your next session, calculating potential winnings, or replaying past losses in your mind.
If you recognise three or more of these signs in yourself, we strongly encourage you to use pbajee's time-out or self-exclusion feature immediately and reach out to our support team. Taking action early makes a significant difference.
Ask yourself these questions honestly. If your answer to any of them is "yes", it may be time to take a break or speak to someone.
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Contact Our Support TeamEmail support@pbajee.bio with the subject line "Responsible Gaming Request". Our team is available 24/7 in Bangladesh Standard Time (UTC+6).
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Tell Us What You NeedLet us know whether you would like to set a deposit limit, activate a time-out, or initiate a self-exclusion. You do not need to give a reason — your request will be processed without judgment.
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Verify Your IdentityFor account-level changes such as self-exclusion, we will verify your identity using your registered mobile number or National ID to ensure the request is coming from the account holder.
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Confirmation Applied Within One HourOnce verified, your requested restriction or exclusion will be applied to your account within one hour. You will receive a confirmation message to your registered number.
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Follow Up AnytimeYou can check the status of your responsible gaming settings at any time by contacting support or logging into your account dashboard. Reducing limits is always immediate; increasing limits remains subject to the 7-day cooling-off period.
pbajee takes the protection of minors extremely seriously. In addition to our own age verification processes, we encourage parents and guardians in Bangladesh to use parental control software to restrict access to gambling websites on shared or family devices. Many internet service providers and device manufacturers offer free parental control tools that can block access to gambling platforms at the network or device level.
If you share a device with children or younger family members, we strongly recommend logging out of your pbajee account after each session and never saving your login credentials on a shared device. If you suspect that a minor has accessed your pbajee account, change your password immediately and contact our support team.
pbajee will never knowingly allow a person under the age of 21 to hold an account. Any account found to belong to a minor will be closed, all activity will be voided, and any funds deposited will be returned to the payment source.
- Set a personal gambling budget before you start playing and treat it as money spent on entertainment — not as an investment.
- Never chase losses. A losing streak is part of the normal experience of gambling; chasing losses leads to larger losses, not recovery.
- Take regular breaks during gaming sessions. Step away, have a drink of water, and come back with a clear head.
- Avoid gambling when you are tired, stressed, or have consumed alcohol. Good decision-making requires a clear mind.
- Keep track of your playing time and spending. If the numbers surprise you, that is useful information — not a reason to play more.
- Balance gambling with other leisure activities. Maintaining varied hobbies and social connections keeps things in healthy perspective.
- Only use money that belongs to you. Never gamble with borrowed funds, loans, or money needed for household expenses.
- Understand how games work. Random number generators determine outcomes — no strategy, system, or past result changes the odds of any individual spin or bet.
If gambling is causing you distress — financial, emotional, or in your relationships — please reach out to our responsible gaming team immediately. Your message is confidential. Our team will not judge you; they will help you take the next step to regain control. You can also ask us to close your account permanently at any point.
When contacting support for responsible gaming assistance, use the subject line "Responsible Gaming Request" so your message is prioritised and routed directly to our dedicated responsible gaming team. Response time is within one hour, 24 hours a day, 7 days a week.
Play Smart. Stay in Control.
Explore pbajee's full game catalogue knowing that every tool you need to stay in control is just one message away. Enjoy cricket betting, live slots, roulette, and more — responsibly.
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