pbajee Privacy Policy

This Privacy Policy ("Policy") describes how pbajee ("pbajee", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "User", "Player") who visit or register on the pbajee platform at pbajee.bio. This Policy applies to all data collected through the website, mobile browser interface, customer support channels, and any other point of contact between you and pbajee.

By registering an account on pbajee, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the pbajee platform immediately.

pbajee is committed to handling your personal data with the highest standards of confidentiality and security. We will never sell your personal data to third parties for their own marketing purposes. Data shared with service partners is limited strictly to what is necessary to deliver the pbajee service.

pbajee collects personal data that you provide directly, data generated automatically through your use of the platform, and data received from third-party partners engaged to help us operate the service. The categories of personal data we collect are set out below.

1.1 Data You Provide Directly

• Registration data: full legal name, date of birth, registered mobile number, and any other information you submit during account creation.
• Identity verification (KYC) documents: copies of your National ID card, passport, or other government-issued identification submitted to fulfil our verification obligations.
• Payment data: your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details provided to process deposits and withdrawals. We do not store full payment card numbers.
• Support communications: messages, emails, and live chat transcripts you send to our customer support team, including any attachments or screenshots you share.
• Responsible gaming declarations: information you provide when setting deposit limits, requesting cooling-off periods, or applying for self-exclusion.

1.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on each page, links clicked, games launched, betting history, and navigation patterns within the pbajee platform.
• Session data: login timestamps, session duration, logout events, and failed login attempts.
• Cookie and tracking data: information collected via cookies and similar technologies as described in Section 6 of this Policy.
• Transaction logs: records of all deposits, withdrawals, bets placed, game results, and bonus transactions associated with your account.

1.3 Data Received from Third Parties

• Identity verification partners: results of KYC and anti-money laundering (AML) checks performed by authorised verification service providers.
• Payment processors: transaction confirmation data, payment status updates, and fraud signals returned by bKash, Nagad, Rocket, Upay, and banking partners.
• Fraud prevention services: risk scores, device fingerprint data, and behavioural signals used to identify suspicious activity on the platform.

pbajee processes your personal data only for clearly defined, lawful purposes. The table below outlines the primary purposes for which your data is used and the legal basis for each.

Where pbajee relies on your consent as the legal basis for processing (for example, sending promotional SMS messages about bonuses), you may withdraw that consent at any time by contacting our support team or adjusting your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

pbajee does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers and Data Processors

We engage carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification and KYC providers, fraud detection and anti-money laundering service providers, cloud hosting and infrastructure providers, and customer support software platforms. All such providers are contractually obligated to use your data solely for the services they provide to pbajee and to maintain appropriate security standards.

3.2 Game Software Providers

The games available on pbajee are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain transactional and session data necessary to deliver game functionality, resolve game disputes, and maintain the integrity of their platforms. Game providers are prohibited from using this data for their own marketing purposes.

3.3 Legal and Regulatory Disclosures

pbajee may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory direction. We will endeavour to notify you of any such disclosure where we are legally permitted to do so.

3.4 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets involving pbajee, your personal data may be transferred to the acquiring or successor entity. We will provide notice of any such transfer via a prominent notice on the pbajee platform and ensure that the receiving entity is bound by privacy obligations at least as protective as this Policy.

pbajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The general retention periods that apply to different categories of data are as follows:

• Account registration data: retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with applicable financial record-keeping requirements.
• KYC / identity documents: retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: retained for a minimum of five (5) years following the date of each transaction.
• Customer support communications: retained for up to three (3) years from the date of the relevant interaction.
• Promotional consent records: retained for the period during which consent is active and for one (1) year following withdrawal of consent.
• Cookie and analytics data: retained for periods specified in Section 6 of this Policy, typically between thirty (30) days and twenty-four (24) months depending on the cookie type.

Upon expiry of the applicable retention period, pbajee will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Where anonymised data is retained for analytical purposes, it no longer constitutes personal data and is not subject to this Policy.

pbajee uses cookies and similar tracking technologies to provide a functional and personalised experience on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help pbajee recognise you between sessions, maintain your login state, remember your preferences, and analyse how the platform is used.

6.1 Types of Cookies We Use

• Strictly necessary cookies: essential for the platform to function. They enable core features such as account login, session management, and security controls. These cannot be disabled.
• Functional cookies: remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytics cookies: collect anonymised data about how users interact with the pbajee platform, helping us identify popular features, improve navigation, and fix bugs.
• Marketing cookies: used, with your consent, to track whether you have visited pbajee from a specific referral source and to attribute promotional offers correctly. pbajee does not use third-party advertising tracking cookies.

6.2 Managing Cookies

You may control cookie preferences through your device browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your pbajee account and using core platform features. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.

pbajee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and pbajee servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised pbajee staff with a legitimate business need may access personal data.
• OTP-based two-factor authentication for player account login.
• Automated session timeout for inactive login sessions to reduce the risk of unauthorised account access.
• Regular security assessments and penetration testing of the pbajee platform.
• Incident response procedures to detect, contain, and report data security breaches in a timely manner.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. You are encouraged to use a strong, unique password for your pbajee account and to keep your registered mobile number up to date so that OTP security messages are delivered reliably. If you suspect that your account has been compromised, contact pbajee support immediately.

The pbajee platform is strictly intended for adults aged 21 years and above. pbajee does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on pbajee or provided personal data to us, please contact our support team immediately at support@pbajee.bio. Upon confirmation, we will promptly suspend the account, delete the associated personal data, and take any further steps required to protect the minor's privacy.

pbajee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will publish the revised version on this page with an updated effective date and, where appropriate, send a notification to your registered mobile number or display a prominent notice on the pbajee platform.

We encourage you to review this Privacy Policy periodically to stay informed about how pbajee is protecting your personal data. Your continued use of the pbajee platform after the publication of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pbajee handles your personal data, please contact our Data Support team using the details below. Our team operates 24 hours a day, 7 days a week, in accordance with Bangladesh Standard Time (BST, UTC+6).

Email: support@pbajee.bio
Subject line: Privacy Policy Inquiry

Please include your registered username and a brief description of your inquiry so that our team can direct your request to the appropriate person without delay. We aim to respond to all privacy-related inquiries within five (5) business days.